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When You Contact Us, It’s 100% Confidential

Suspecting child abuse can be unnerving and downright scary. The child could be from a family you’ve known for a very long time, you worry if this means the police will show up the next day, or if the child will get taken away from their home. Rest assured, we’re here to help.

Here’s the exact process for when you contact Bivona Child Advocacy Center:

Step 1

If a child is in immediate danger, call 911.

Step 2

If not, call 585.935.7800 or email

Step 3

A trained professional will respond. They will provide the support, resources, and guidance to get you to the next step, if that’s even required.

Step 4

If a call to the police or Child Protective Services is warranted, we’ll tell you what to expect with that next step.

Step 5

If it’s called for, make your report to the police or Child Protective Services. All you need is reasonable suspicion. If possible, have the following information ready:

  • Child’s name, address, and age
  • Parent(s) name(s) and address(es)
  • Nature of the abuse
    • What is the action, or failure to act, on part of the parents/caregivers?
    • How are these actions or failures to act affecting and hurting this child?

Learn more about what to do when a child shows signs of or discloses abuse to you.

Anonymity Policy: We know reporting or even suspecting child abuse can cause worry and fear. To ensure your information is confidential, we do not track or record your phone, computer, or any device that accesses this site. This website was created by a non-profit organization.